- Please contact us if you do not see your listing here.
- 1-1When should I make an appointment or cancel an appointment?
- 1-2 Normal Reservation Notes
- 1-3 No call from instructor
- 1-4 Regarding the handling of messages from students.
- 1-5 I did not receive the e-mail.
- 2 Are student names registered in English?
- 2-1 Can I have a trial lesson for my sub-account?
- 3-1 How to book a homeroom appointment (1)
- 3-2 How to book a homeroom appointment (2)
- 4 When should I make a homeroom appointment and cancel by?
- 5 Lesson Cancellation Policy
- 6 Where can I change my reservation?
- 7 What happens if I miss a lesson?
- 8 If I don't get a call from the teacher I reserved, can you find another substitute teacher?
- 9 When can I take the course?
- 10 Does Japan Support have telephone support?
- 10-2 What are the opening hours of Japan Support and how long does it take to reply?
- 11 How do I contact Philippine Support and what are their response times?
- 12 How many lessons can I take in a day for a regular reservation?
- 13 Can I be sure how many lessons I have taken?
- 14 Where can I check my points balance and expiration date?
- How is the expiration date set for the 15 normal reservation points?
- How is the expiration date for unlimited points set?
- 16-2 The number of points has been changed.
- 16-3 [Confirmation of indefinite point return].
- 17 I don't think the remaining points match?
- 18 Do I have to complete the lessons before the expiration date of my points?
- 19 Can I use any of the materials?
- 19-2 If you need the next lesson materials to be used in advance
- 19-3 Regarding the designation of teaching materials in the event of a change of instructor
- 19-4 Ask Japan Support to change the teaching materials
- 19-5 Number of materials in each lesson
- 20 IMPORTANT: Specials for regular reservations
- 21 How do I use the members-only educational materials page?
- 26 ・What happens if there is no call from the teacher when the time comes?
- If the sound is difficult to hear during a lesson, what should I do?
- 28 I am having trouble setting up Teams/Skype.
- 29 Can I use zoom in my lessons?
- What should I do if the other person can't hear me or can't hear me clearly?
- 31 What do I need to take the course?
- 32 Can I use the service overseas?
- 33 About Free Trial
- 41 Do the instructors speak Japanese?
- I want my child to take lessons, can parents take them too?
- 43 I am a complete beginner in English conversation.
- 44 Is Japanese language support available? Japanese Language Support & Educational Counseling
- 45 Regarding the receipt.
- 46 Can points be shared among kindergarten students, company members or family members?
- Students using the old tuition plan cannot use sub-users.
- 48 Withdrawals and Suspensions
- 49 Can I resume my membership after I have withdrawn?
- 50 Regarding teaching materials. (Do you charge for teaching materials? etc.)
- 51 If you cannot open the educational material on your phone, please try here.
- 52 I am not sure of the password for the educational materials.
- 53 How do I make payments?
- 54 Are there any communication costs?
- 55 Is there a cooling-off system?
- 56 How do I switch from Skype to Teams?
Please contact us if you do not see your listing here.
1-1When should I make an appointment or cancel an appointment?
Reservations can usually be made up to 30 minutes before the lesson starts and can be made up to 2 weeks in advance. (Some tutors accept reservations up to 1 week in advance),Last minute reservations within 2 hourscan contact the instructor's Teams/Skype or Philippines support.Always contact usPlease include the following information.
Cancellations are not charged if made at least one hour before the lesson starts. Cancellation from 1 hour to 30 minutes prior to the start of the lesson will be charged 50%. 30 minutes prior to the start of the lesson will be charged for the full amount. Cancellations will not be accepted less than 30 minutes before the lesson starts.
About homeroom appointments
Reservation changes or cancellations must be made by the start of the lesson atover 6 hours agothen all points will be refunded. After that, you are free to make a free reservation again.
However, please note that points cannot be refunded for less than 6 hours.
By its nature, the homeroom system cannot be reserved on the same day. It will start the following week. If you would like to take a lesson at that time on the same day, please ask the instructor directly to change the lesson to a regular lesson for that day only.
Lesson reservations are accepted from 5:30 to 01:30.
If you wish to take an early morning lesson, please make a reservation by 1:29.
1-2 Normal Reservation Notes
Important: Due to the system, there are cases where a regular reservation can be made two weeks in advance, but if a homeroom lesson is scheduled, it will be cancelled in order to give priority to the homeroom lesson.
Please note that prior to the change to the new system on September 30, 2023, all lessons were only available for reservations within two weeks.
1-3 No call from instructor
If you do not receive a call from the instructor at the scheduled lesson time, please first chat with the Philippines support via Skype, and we will refund your points. It will connect in about 10 minutes.
ID: support_etoc
*If you press the cancel button of the lesson by yourselfPoints will not be returned.The following is a list of the most common problems with the "C" in the "C" column.
If you are unable to reach us, please click on the "Report Missed Call" link in your account and we will get back to you within 24 hours.
Note: You can return your order faster if you contact us on Skype at Philippine Support.
1-4 Regarding the handling of messages from students.
If you send us a message by e-mail, Skype, or line, such as to report your success in passing the Eiken or to thank the instructor, we may use the message on our website or social networking sites without identifying you by name. Please understand that we will take the utmost care to protect your personal information.
1-5 I did not receive the e-mail.
■etoc.renraku@gmail.com and anazo1128@gmail.comのメールアドレスを個人の連絡先リストに追加することで, emails sent from this address will no longer be marked as junk mail.
[Smartphone] 1. Open the Gmail application 2. Tap the profile icon in the upper right corner of the screen and select "Access Google Account" 3. Select "Contacts" from the "Information Sharing and Contacts" tab 4. Press the "+" button displayed in the lower right corner of the screen 5. Tap "Create Contacts" 6. 7. Tap "Save
Open Google Contacts. Click [Create Contacts] in the upper left corner. 3. Click [Create Contacts] or [Create Multiple Contacts]. 4. Enter the contact's information. 5. Click "Save.
2 Are student names registered in English?
Yes, please fill out the form in English. Please fill out the form in English so that it will be reflected on the instructor page.
If you are not English speaking, please understand that the management may take the liberty to rewrite the course if contacted by the instructor.
2-1 Can I have a trial lesson for my sub-account?
Subaccount registrants are not offered a trial lesson. After registering, you may try the first 10-minute lesson and if it is not a good fit, you may consider deleting your sub-account.
If you do not have more than one phone number, we would appreciate it if you could make the reservation through your main account and provide the details of the student (name, age and course description) in the comments.
The deletion of sub-accounts is the responsibility of the owner of the main account and the school will not be held responsible for any deletion of sub-accounts. *Google Translate is useful for creating comments.
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3-1 How to book a homeroom appointment (1)
Instructors are usually booked for most lessons, but if you sign up for a homeroom directly on Teams during open hours, please feel free to ask for an open schedule.
3-2 How to book a homeroom appointment (2)
Please send the following message directly to the instructor via Teams/Skype.
Example To. Coach Instructor name Ana I would like to apply for Recurring Lesson. Could you open your schedule every day of the week from start time 6:00pm to end time 6:25pm Japan time?
*Must beJapan timePlease state.
If you do not understand the meaning of the reply from the instructor, please use Google Translate. If you are unsure, please contact our Japan Support Teams ID: anazo1128@gmail.com
4 When should I make a homeroom appointment and cancel by?
Appointments can be made up to 30 minutes in advance and the duration can be specified from 1 week to 3 months. Cancellations must be made within 6 hours. After that, it will not be returned.
If the instructor cancels within 6 hours, 1.25x points will be returned.
5 Lesson Cancellation Policy
◆Please note that Eatock does not have a reservation limit, so if you cancel more than 5 times within 6 hours of the same instructor in the same month, you will not be able to take the class with that instructor due to the instructor's welfare.
(Other instructors will be available and there is no limit to the number of cancellations if made more than 6 hours in advance.)
6 Where can I change my reservation?
Please select a lesson from "My Page" and click "Cancel".
7 What happens if I miss a lesson?
Sorry, points are not refundable. Please cancel within the stipulated time.
8 If I don't get a call from the teacher I reserved, can you find another substitute teacher?
If there is no call from the instructor and you would like a substitute instructor, please contact Philippine Support on Skype.
By: I haven't received a call from coach○○. Please find a substitute.
Skype ID: support_etoc
9 When can I take the course?
The course is available from 5:30 a.m. to 2:00 a.m. the next day, seven days a week.
Reservations for lessons are accepted from 5:30 to 01:30. If you wish to take an early morning lesson, please make your reservation by 01:29.
10 Does Japan Support have telephone support?
We apologize for the inconvenience, but we need to ask you about the details first, so we will respond to you on our official line first. After that, we will contact you by phone if necessary.
10-2 What are the opening hours of Japan Support and how long does it take to reply?
From 14:00 to 21:00 noon. We will reply to your questions within 24 hours.
Japan Support is closed on Sundays and holidays, so any problems during that time will be handled on business days.
Please send a chat message to Teams, ID: anazo1128@gmail.com
11 How do I contact Philippine Support and what are their response times?
This will be done via Skype. We are available 24/7, but our reply will be delayed when the weather in the Philippines is bad.
We usually reply within 5 to 20 minutes.
12 How many lessons can I take in a day for a regular reservation?
There is no limit, so you can take as many lessons per day as you like until you run out of points. You can take one lesson per day.
13 Can I be sure how many lessons I have taken?
It will appear in your lesson history on My Page.
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14 Where can I check my points balance and expiration date?
You will find this information on your My Page.
For more information on points with expiration dateshere (direction close to the speaker or towards the speaker)Please check from
How is the expiration date set for the 15 normal reservation points?
When payment for the next month is confirmed, the expiration date of the remaining balance will be automatically extended by one month. If payment is stopped, the expiration date will not be extended and will be one month from the date of payment only when you cancel your membership.
How is the expiration date for unlimited points set?
These points can only be used when you sign up for any course.
The points will not be lost for 180 days after withdrawal, so you can keep using your points as long as you repeat to resume within 180 days. The withdrawal date is one month after the last payment.
*This is not a permanent point. It is indefinite for the duration of your contract.
16-2 The number of points has been changed.
Thank you very much for your continued patronage. Due to the recent depreciation of the yen, our tutors' living conditions have changed, and our school operations have been affected. Therefore, we have decided to change the number of points for many tutors to 120 points. We apologize for the decrease in the number of lessons per month. If you need more points, you can either cancel your current course and subscribe again, or you can add unlimited points.
We apologize for the inconvenience, but we hope you will understand that we are taking this action so that we can continue to offer lessons in the future. Thank you very much for your understanding.
16-3 [Confirmation of indefinite point return].
Due to the specifications of the reservation and point management system, the history of returned unexpired points cannot be viewed directly from either the student or administrator screens.
When the point return process is successfully completed, an automatic e-mail will be sent from the system. The school will use the record of this automatic e-mail as proof that the point return has taken place.
In the event of a last-minute cancellation for the instructor's convenience, please make sure that you have received the relevant automatic e-mail and keep the e-mail until the point has been used.
17 I don't think the remaining points match?
All points are managed by our system. Please note that we are unable to reply to questions such as points that you have cancelled by yourself and have not received back, unless we can prove a clear error. (There is a time lag, and the points may not be reflected immediately. We would appreciate it if you could check again after half a day).
In addition, please understand that if we ask the system company to investigate and find no mistake, we will deduct 100P per lesson without informing you, as we are operating on a minimum lesson fee and such an investigation would make our work impossible.
It is a great inconvenience and a great obstacle for us to ask the company that manages the system for all the data each time. We apologize for the inconvenience, but the system is managed so that this school can maintain this monthly fee.
*All investigations will only be conducted for contracts that are less than six months old. We are unable to retain records older than that. We are not able to provide refunds in the event that our error is not our fault, but we will do so depending on the situation.
18 Do I have to complete the lessons before the expiration date of my points?
In principle, lessons must be digested by the expiration date, but if you make a reservation before the expiration date, you may take the lesson later.
If you have points remaining that are about to expire, we recommend that you make your reservation ahead of time. However, please note that if you cancel your reservation after the expiration date, you will not receive the points back. You will not be able to make reservations after you cancel your membership.
19 Can I use any of the materials?
Yes, please go to the Student Materials page and tell the instructor the name of the material and the lesson number. Please go to the Student Materials page and tell the instructor the name of the material and the lesson number.
The instructor cannot be identified by sending a link. Daily lessons, homerooms, and point lessons are all available. Teaching Materials Page https://www.flexenglish.net/student/index.html
The file is shared among the instructors, so no matter which instructor you book, we will continue where we left off last time.
If you have a specific instructor in mind, we recommend that you ask the instructor directly about which materials are best for you.
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19-2 If you need the next lesson materials to be used in advance
Materials will be sent by the instructor immediately after the lesson starts, or the student may ask the instructor for them.
If you need to ask in advance, please chat with the instructor near the end of the lesson.
We can send up to three ahead.
By: Please send the next material NOW, I want to study advance.
*Once the lesson is over, the instructor will be working overtime and may not be able to reply to you.
19-3 Regarding the designation of teaching materials in the event of a change of instructor
There is a shared file between instructors, so no matter which instructor you book, we will continue where we left off.
If you would like to use a different material, please go to the Student Materials page and chat with the reserved tutor with the name of the material and the lesson number.
We also recommend that you write this information in the comments section of your reservation.
Teaching Materials Page https://www.flexenglish.net/student/index.html
19-4 Ask Japan Support to change the teaching materials
If you would like to change the material, please contact us via Skype.
If so, please fill out this form.
1. Registered name
2. Number of weekly courses
3. Current level and requirements
4. Name of most recent instructor
Note: Since Japan Support is not the instructor, we are unable to send you study materials for each lesson as we cannot track your progress. If you need materials for a lesson in advance, please ask us via chat near the end of the lesson with your instructor.
By: Please send the next material NOW, I want to study advance.
*Once the lesson is over, the instructor will be working overtime and may not be able to reply to you.
19-5 Number of materials in each lesson
Excuse me, but, for example, how many materials are available for Eiken Level 1? Before you ask the question, "How many materials are there for the EIKEN Level 1?Teaching Materials Pageto identify the lesson you would like to take and check the number of lessons from the lesson number.
No student finishes all of the material in Eatock because they pass the target level before all of the lessons are completed.
Most people usually start at the top of the educational materials page.
However, if you are interested in the material yourself, you can copy and paste the name of the material to the instructor and tell him or her about it, and you can start using it during the course.
It is difficult to find out each student's English conversation ability because Japan Support is not a teacher.
Please try out the material in an actual lesson with the instructor to see if it fits or not.
To tell the instructor the name of the material, please write it in the comment box when you make a reservation or use the instructor's Skype chat.
20 IMPORTANT: Specials for regular reservations
Due to the system, there are cases where a regular reservation can be made two weeks in advance, but if a homeroom lesson is scheduled, the homeroom lesson will be cancelled in order to give priority to the homeroom lesson.
Please note that prior to the change to the new system on September 30, 2023, all lessons were only available for reservations within two weeks.
21 How do I use the members-only educational materials page?
Here is the URL.https://etoc.work/review/The number of people who can use the room is determined by the course.
If you do not know/change your password, please contact us via Skype/ official line. Japan Support ID: support-etoc-japan Official Line: support-etoc-japan https://page.line.me/394nsxbm
Submission details 1. name of registered student 2. name of required course materials 3. name of course fee
22~25 are being organized
26 ・What happens if there is no call from the teacher when the time comes?
The connection may not be established due to a power outage or poor connection.
If you do not receive a call from your teacher within 2 minutes of the start of class, please call your instructor directly.
If you still cannot connect, please contact Philippine Support.
My lesson has already started, but I haven't gotten a call from the teacher "Jelly".
(Please fill in the name of the instructor so we can respond immediately.)" skype ID: support_etoc
If you cancel the lesson yourself by pressing the cancel button, the points will not be returned.
ID: support_etoc
If the sound is difficult to hear during a lesson, what should I do?
Please make a Skype call test (we recommend that you check it before joining the lesson).
If the recording is not working, the problem may be on the student's end. In this case, please explain the situation to the instructor, log out and log back in.
Also, please check again that the headset is plugged in properly.
*If the reason is on the instructor's side: We will process the cancellation and return the points equivalent to the time you were not able to make it.
Note: If the instructor's line is maintaining more than 1mbps as a result of the speed test and if the lesson before and after the lesson went without any problems, it is not the instructor's problem and cannot be returned.
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28 I am having trouble setting up Teams/Skype.
You can find detailed instructions on the skype homepage (https://www.skype.com/intl/ja/welcomeback/) and here https://www.skype-lab.com/ (skyplab), so please follow the instructions.
Teams are explained here.The Latest Complete Guide to Microsoft Teams!
29 Can I use zoom in my lessons?
Since Eatok has been renewed on September 30, 2023, the system has been updated to allow the use of ZOOM as well. However, ZOOM makes it difficult for both students and Philippine Support to contact each other in case of cancellation, so for the time being, lessons will be conducted only via Skype.
Once the instructor in charge has been determined to some extent, the course can be taken via ZOOM by contacting the instructor directly.
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What should I do if the other person can't hear me or can't hear me clearly?
Select "Skype Sound Test Service" in the list of "Contacts" on the main screen of Skype, and click the "Call" button to perform the voice test.
The system will announce, "Please record your message after the beep. Please follow the instructions and confirm that the message is played back correctly.
If playback sound is difficult to hear and your microphone is having problems, the message "Microphone volume is very low" or "Please check your audio settings and make sure the correct headphones/speakers are selected" will appear.
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31 What do I need to take the course?
The minimum requirements are a smartphone, tablet, or computer with Internet access and a headset (earphones with a microphone), although not required.
Lessons can be conducted without a camera or headset. We recommend using two smartphones, one for Skype and the other for teaching materials.
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32 Can I use the service overseas?
You can take lessons anywhere if you set up Skype just as you do in Japan.
Numbers 34-40 are being sorted out.
33 About Free Trial
The free trial is 25 minutes per session with a 100p instructor.
Instructors with more points than that must be booked after enrollment.
Free Trial Flow
Please make an appointment within one month.
If you enroll within 2 weeks of registration, you will receive a point gift; after 2 weeks, your point gift will be cut in half.
note (supplementary information) symbol1555yen→100P, 3333yen→220P, Over 5555yen→400P.After two weeks, it is halved.
For "M1" campaigners, this applies to the second month.
I'm sorry, but I'm on Skype."Point Present" and send us a message. Please contact us.
*There is no free trial for sub-accounts.
Japan Support Teams
ID anazo1128@gmail.com
41 Do the instructors speak Japanese?
Of course, Japanese tutors can speak Japanese. There are Filipino instructors who can speak some Japanese, but only to a limited extent.
If you need a Japanese translation, please tell the instructor to use Google Translate.
Example sentence: I don't understand English at all. Please explain using Google Translate.
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I want my child to take lessons, can parents take them too?
Yes, we do. If your child is still young and you do not feel comfortable with him or her by yourself, we recommend that you take the class with him or her next to you.
It would be more convenient to use a stand microphone rather than headphones.
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43 I am a complete beginner in English conversation.
No need to worry. Most of our recommended instructors are veterans who have taught students from kindergarten age to adults.
For beginners, we will explain slowly and repeatedly. If you look up unfamiliar words with a translator in advance, you will be able to enjoy smooth and efficient conversation.
It would be good to confirm the message from the instructor using Google Translate, etc.
Click here for useful English expressions.
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44 Is Japanese language support available? Japanese Language Support & Educational Counseling
Important: Please be sure to ask questions about the materials via Skype.
We are available from 14:00 to 21:00 (except Sundays and holidays). If you do not receive a response within 24 hours, please contact us at Teams "anazo1128@gmail.com". Please contact Teams "".
We may be supported by multiple people, so please contact us via chat first.
Please be sure to contact Japan Support via Skype for professional consultation regarding teaching materials, your child, and exam preparation.
We may not be able to answer questions that are already in the Terms and Conditions or that can be found in the FAQ. Please note that we are available from 14:00 to 21:00 (except Sundays and holidays).
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45 Regarding the receipt.
Receipts will be issued as PDF attachments to your email. We will produce from one to no more than three copies per year. Please let us know the total amount, your name, the name of the item, and the date you would like to receive it from the Contact Us page. We do not calculate the amount, so please check your credit card or bank transfer records.
We apologize for the inconvenience, but we will be holding off on registering for the invoice for now, as there is currently almost no profit. Please only enroll if you are comfortable with this.
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46 Can points be shared among kindergarten students, company members or family members?
Yes, I would like to Please register as a sub user.Daily lessons are not available to sub-users.If you mistakenly use the room with more than one person, you will be charged an additional 500 yen per person per month.
To add a sub-account, scroll down within your main account's "Account Settings" and you will find a "Register Sub-user" button.
Please see the fee schedule for the number of students for material support. Students who were using the old fee course before the renewal cannot be added to a sub-account. If added in error or used by more than one person,We will deduct 500 yen worth of points per person per month.
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Students using the old tuition plan cannot use sub-users.
Students who were using the old price course before the renewal cannot be added to a sub user account.
If additional users are added or the service is used by multiple people, we will deduct 500 yen worth of points per person per month. Please use the service alone. If you prefer to use it with multiple people, please switch to the new course.
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48 Withdrawals and Suspensions
If you wish to cancel your membership, please go to "Account Settings" on My Page.
Since rejoining is simple, pausing your membership will have the same effect as canceling it.
We apologize for any inconvenience, but we require you to state your reason for cancellation or suspension.
After logging into your My Page, click the "Withdrawal Confirmation" button within "Account Settings," and an email will be sent to the administrator.
precautions
- In accordance with the terms and conditions, applications made within 5 days will be considered for the following month.
- Please note that no refunds will be made even if you have points remaining.
- Five days after the withdrawal confirmation button is clicked, please complete the course cancellation procedure if you are using stripe payment.
If you cancel your contract without pressing the cancellation confirmation button, your unlimited points will expire immediately.
Withdrawal Date
Withdrawal date is one month after the last payment.
- For PayPal users
The cancellation procedure will be handled here.
About unlimited points
- Any remaining unlimited points can continue to be used if you re-enroll within 180 days.
- You will not be able to take classes from the day after the withdrawal date, so if you have reservations, please make them again.
We look forward to having you again should the opportunity arise. Thank you.
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49 Can I resume my membership after I have withdrawn?
Yes, you can. Please provide your registered name and email address via official LINE, SMS, or Skype.
・Official LINE: https://page.line.me/394nsxbmThe user is asking for an English translation of the provided text. The text is in Spanish. El usuario pide una traducción al inglés del texto proporcionado. El texto está en español.
・Teams ID: anazo1128@gmail.com
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50 Regarding teaching materials. (Do you charge for teaching materials? etc.)
The original materials are free. In the case of Eiken tests, there are copyright restrictions, so some materials cannot be printed, but they are still free.
You cannot purchase the Korean text, but this is a lesson style where the text is not necessary.
The link to the original teaching material is here.https://etoc.work/wp/original/
The commercial text is as follows: https://etoc.work/wp/books/
If you wish to use a commercially available textbook, please purchase it. Instructors will screen-share textbooks that are no longer available.
51 If you cannot open the educational material on your phone, please try here.
1. Copy and paste the link to the Skype learning material onto the memo on your mobile's home screen. Try clicking and opening it.
When you open a file, you will see a "Open in Safari" button at the top of the screen, and when you click on it, you will be given the option to open the file in Safari. When you find that screen, select "Open in Safari".
3. Or contact the instructor to have them email the study materials, and then open them on your mobile device.
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52 I am not sure of the password for the educational materials.
Please ask your instructor if you have lost the password for any of the materials.
Or please contact Japan Support on Skype. ID: anazo1128@gmail.com
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53 How do I make payments?
Please pay by stripe (card payment) or bank transfer.
Once you have processed your subscription to Stripe (credit card payment), your next monthly debit will be completed on a fixed date. Please note that your subscription starts on the day you sign up.
For bank transfers, please pay for three months in advance. (The first payment can be for one month.)
Please bear the bank transfer fees. (Payment for one month is also possible for the first payment.) If you are concerned about continuing for three months under these conditions, we recommend payment via Stripe. Refunds or changes to terms cannot be made.
Important:Please be sure to inform Japan Support which bank you made the bank transfer from.
anazo1128@gmail.com
Please note that if you do not change your course by the day before your current course, you will be charged for both courses.
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54 Are there any communication costs?
Teams is a free calling system.
55 Is there a cooling-off system?
As you received a free trial, we did not pressure you into joining, therefore the cooling-off period does not apply.
We accept those who joined without a trial, within 3 days of joining.
However, we will transfer the amount, less the lesson fees already received (lesson unit price including gift points x number of lessons) and the administrative fee (550 yen), to the bank account you specify.
56 How do I switch from Skype to Teams?
Please refer to the following for instructions on how to switch from Skype for Business to Teams.
https://acrobat.adobe.com/id/urn:aaid:sc:AP:ae5257ae-660e-4528-bc20-7b524900f11d
Also, those who have been using Skype traditionally, please update your information from My Page according to the attached instructions.
https://acrobat.adobe.com/id/urn:aaid:sc:AP:205b9d09-5407-4f56-aabc-9b5bb8fba7e1
